We use GuardianVets to conduct our virtual visits. Participants need to download the GuardianVets app found in your App store. Using GuardianVets allows us to provide video recordings after each video consultation.
How It Works
GuardianVets connects you remotely with your veterinarian so you can get the pet care you need from the comfort of home. Here’s how to get started:
Download the GuardianVets app from the Apple Store or Google Play.
Connect with Eastown Veterinary Clinic!
Request an appointment and we’ll set up a time for a virtual appointment that works for you and the veterinarian.
You’ll be able to upload pictures and videos of your pet for us to take a look and make any recommendations.
Additionally, you have the option to send us instant messages for quick responses on the go!
Can anyone use GuardianVets?
Telemedicine services with Eastown Veterinary Clinic is only available to our current clients (must have had an examination within the last 12 months). It is essential for us to already have a strong veterinarian-client-patient relationship before we rely on telemedicine through GuardianVets. Our goal in offering telemedicine is to strengthen this relationship through the convenient platform of virtual care.
The American Veterinary Medical Association and the Michigan Board of Veterinary Medicine require a physical examination within the last year for a veterinarian to diagnose and treat a medical condition and/or to prescribe medications. At this time, neither governing body allows establishing a new doctor-client-patient relationship via virtual means. Once we have established your pet as an active patient, telehealth management is available
In what situations is telemedicine good for?
Telemedicine is not appropriate for an emergency situation. In case of an emergency, please call us immediately at 616-451-1810 or one of our referral emergency clinics.
We have included an example of ailments which are fit for telemedicine, but please remember that this list does not guarantee your pet will not have to come to the clinic for additional tests or an in-person exam.
The American Veterinary Medical Association and the Michigan Board of Veterinary Medicine require a physical examination within the last year for a veterinarian to diagnose and treat a medical condition and/or to prescribe medications. At this time, neither governing body allows establishing a new doctor-client-patient relationship via virtual means. Once we have established your pet as an active patient, telehealth management is available.
Triage Appointments – $30
This appointment type is to have the DVM determine if an in-person exam is needed or if a treatment plan can be recommended based on the video exam.
- Minor skin issues
- External and internal parasites (fleas, ticks, mites, etc.)
- Gastrointestinal upsets
- Lameness evaluations
- Follow-up appointments after a surgical procedure
- Incision checks
- Progress exam
Chronic Care Consultation – $38
- Medication refills
- Diabetic Care and Management
- Check-ins after starting a new treatment
- Nutritional counseling
- Weight management
We’re proud to serve Grand Rapids, MI and the surrounding communities.
As a community-focused veterinarian in Grand Rapids, MI, we offer a new level of full-service veterinary medicine at our facility on Lake Drive. We strive to offer excellence and earn the title as your favorite veterinarian in Grand Rapids.
Mon: 8:00 AM - 6:00 PM
Tues: 8:00 AM - 12:00 PM
2:00 PM - 6:00 PM
Wed-Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 1:00 PM