Policies

At Eastown Veterinary Clinic, we provide high-quality, individualized medical care in a timely manner. In order to provide this care to as many patients as possible, we have implemented new appointment scheduling and cancellation policies effective beginning November 15th, 2022.

Appointment Confirmations and Cancellations
As a courtesy, we will reach out via text, email, and phone to confirm your scheduled appointment. If you need to reschedule or cancel your appointment, please call or text 616-451-1810. If it is outside of our business hours or a team member is unavailable, you may leave a detailed message on our voicemail. You will receive a confirmation of cancellation once this message is received.

Card on File
We will begin collecting a card on file in order to schedule appointments. No deposits or holds will be placed at the time of scheduling. In the event that a card on file is not provided, a deposit in the amount of an exam fee will be obtained.

Surgical and Dental Procedure Deposits
A deposit of $250 is required to schedule a surgical or dental procedure. This amount will be applied to your final invoice. In the event that you need to reschedule your pet's procedure, please notify us at least 24 hours in advance to avoid losing your deposit.

Forfeited Appointments
An appointment is considered forfeited in the following circumstances:
Late arrivals exceeding 10 minutes after the scheduled start time.
Any appointment canceled after 8:00 am the same day.

If an appointment is forfeited, a fee in the amount of an exam will be charged to the card on file.
If a deposit was obtained, the amount will be applied to the fee. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.

Our financial protocols are in place to ensure we can keep our doors open and provide exceptional care to our patients and clients.

Deposits are required, along with a signed estimate, for hospitalized stays and/or procedures, with full payment due at the time of discharge.

We will always provide you with an estimate of services before they are completed. Full payment is due at the time of services rendered for appointments and outpatient visits. We accept Cash, Personal Checks, Visa, MasterCard, American Express, Discover, or Care Credit. If payment is made by check and is returned due to non-sufficient funds, there is a $50.00 returned payment processing fee.