Appointment Confirmations and Cancellations
As a courtesy, we will reach out via text, email, and phone to confirm your scheduled appointment. If you need to reschedule or cancel your appointment, please call or text 616-451-1810. If it is outside of our business hours or a team member is unavailable, you may leave a detailed message on our voicemail. You will receive a confirmation of cancellation once this message is received.
Card on File
We will begin collecting a card on file in order to schedule appointments. No deposits or holds will be placed at the time of scheduling. In the event that a card on file is not provided, a deposit in the amount of an exam fee will be obtained.
Surgical and Dental Procedure Deposits
A deposit of $250 is required to schedule a surgical or dental procedure. This amount will be applied to your final invoice. In the event that you need to reschedule your pet's procedure, please notify us at least 24 hours in advance to avoid losing your deposit.
An appointment is considered forfeited in the following circumstances:
Late arrivals exceeding 10 minutes after the scheduled start time.
A same-day cancellation must be less than two hours prior to the appointment start time.
If an appointment is forfeited, a fee in the amount of an exam will be charged to the card on file.
If a deposit was obtained, the amount will be applied to the fee. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.
Deposits are required, along with a signed estimate, for hospitalized stays and/or procedures, with full payment due at the time of discharge.
We will always provide you with an estimate of services before they are completed. Full payment is due at the time of services rendered for appointments and outpatient visits. We accept Cash, Personal Checks, Visa, MasterCard, American Express, Discover, or Care Credit. If payment is made by check and is returned due to non-sufficient funds, there is a $50.00 returned payment processing fee.
As a community-focused veterinarian in Grand Rapids, MI, we offer a new level of full-service veterinary medicine at our facility on Lake Drive. We strive to offer excellence and earn the title as your favorite veterinarian in Grand Rapids.
1350 Lake Drive SE
Grand Rapids, MI 49506
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 1:00 PM
We are closed from 12:00 PM - 2:00 PM on Tuesdays ONLY.